The EU passenger rights regulation is the European law governing claims for cancellation, long delay and denied boarding, regardless of ticket price.
The EU passenger rights regulation is the European law governing claims for cancellation, long delay and denied boarding, regardless of ticket price.
Also called: EU 261, Regulation 261/2004.
How it works#
It covers flights departing from the EU, and flights into the EU when operated by an EU airline. The regulation separates three entitlements that exist side by side: care during the wait, a refund or re-routing, and a flat compensation payment. Claims lie against the operating airline rather than the booking site.
Not to be confused with#
The EU passenger rights regulation is not the same as travel insurance: it creates statutory claims against the airline and requires no contract with an insurer.
In German#
The German term is Fluggastrechteverordnung. German version of this term
Related terms#
- Flight compensation: Flight compensation is a flat statutory payment owed by the airline for cancellation, long delay or denied boarding, scaled by flight distance.
- Extraordinary circumstances: Extraordinary circumstances are events outside an airline’s control that remove the entitlement to statutory compensation.
- Duty of care: Duty of care covers meals, means of communication and, where needed, accommodation and transfers that an airline owes during a wait.
Articles that use this term#
TopicEvery article and term onRights and disruption.