US airline consumer rules are Department of Transportation regulations covering refunds, baggage fees and denied boarding on flights in the United States.
US airline consumer rules are Department of Transportation regulations covering refunds, baggage fees and denied boarding on flights in the United States.
Also called: DOT rules.
How it works#
The key difference from the EU: there is no statutory flat compensation for delays. What is regulated is refunds after cancellation or significant change, compensation for involuntary denied boarding, and refunds of fees for services not provided. Anything beyond that sits in each airline’s own conditions of carriage.
Not to be confused with#
US consumer rules are not an American version of EU passenger rights: they are separate regulations with a different scope and no flat delay entitlement.
In German#
The German term is US-Regeln für Fluggäste. German version of this term
Related terms#
- EU passenger rights regulation: The EU passenger rights regulation is the European law governing claims for cancellation, long delay and denied boarding, regardless of ticket price.
- Refund: A refund is the repayment of the fare when a flight is cancelled or the passenger no longer wants to travel after a disruption.
- Denied boarding: Denied boarding is the refusal to carry a passenger who holds a valid booking and arrived on time, typically because the flight is oversold.
Articles that use this term#
TopicEvery article and term onRights and disruption.