An alternative dispute resolution body is a recognised organisation that settles disputes between travellers and providers out of court, usually free for the traveller.
An alternative dispute resolution body is a recognised organisation that settles disputes between travellers and providers out of court, usually free for the traveller.
Also called: Conciliation body, ADR body.
How it works#
It normally requires that the airline was contacted first and either refused or failed to reply. The proposed settlement does not bind the traveller, so the courts stay open. Limitation periods are suspended while the case runs, which makes conciliation the low-risk step before lawyers or claim agencies get involved.
Not to be confused with#
A dispute resolution body is not the same as the national enforcement body: the enforcement body supervises compliance with the regulation, conciliation settles the individual case.
In German#
The German term is Schlichtungsstelle. German version of this term
Related terms#
- European Small Claims Procedure: The European Small Claims Procedure is a simplified court route for cross-border claims up to a statutory ceiling, with no need for a lawyer.
- Flight compensation: Flight compensation is a flat statutory payment owed by the airline for cancellation, long delay or denied boarding, scaled by flight distance.
- EU passenger rights regulation: The EU passenger rights regulation is the European law governing claims for cancellation, long delay and denied boarding, regardless of ticket price.
Articles that use this term#
TopicEvery article and term onRights and disruption.